Unable to delete an email account from cPanel

The e-mail address postmaster@mydomain.com deleted successfully.
Sorry, you do not have access to the domain mydomain.com

The error message is displayed when you delete an email account of a domain from cPanel >> ‘Email Accounts’ that is either shifted under another users account OR usually happens when a domain is swapped from add-on domain to main domain OR vice-versa. You cannot delete an email account from cPanel, and in this case, you have to manually remove the email account entries for domain from the existing account.

The files you need to remove the entries from are

/home/user/etc/domainname.tld/passwd
/home/user/etc/domainname.tld/shadow
/home/user/.cpanel/email_accounts.yaml

The directory that need to be removed is

/home/user/mail/mydomain.com

where, ‘user’ is the one under who’s account the email address of ‘mydomain.com’ exist.

This entry was posted on Sunday, December 27th, 2009 and is filed under cPanel Management. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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