Plesk StatInfo-> getProductVersion failed: file_get_contents () failed

While accessing the Plesk control panel, you may encounter an error message as follows:

ERROR: PleskFatalException StatInfo-> getProductVersion failed
ERROR: PleskFatalException StatInfo-> getProductVersion failed: 
file_get_contents () failed: mktime() 
[<a href='function.mktime'>function.mktime</a>]

The “Plesk getProductVersion failed ” message states that either the Plesk version file /usr/local/psa/version is empty AND/OR the plesk version in the ‘psa.misc’ table is incorrect. This is mostly caused due to a failed Plesk upgrade OR by removing/installing some Plesk modules.

To fix the issue do the following:

1. First, check the Plesk version installed on the server

# rpm -qi psa

note down the ‘version’ and ‘release’ values (these values will be different on your server).

Version : 9.5.3 Release : cos5.build95301122.20

now, check the OS installed on the server (for example, on CentOS)

# cat /etc/redhat-release 
CentOS release 5.5 (Final)

Using the above Plesk and OS info, insert a line as follows (your values will differ) in the /usr/local/psa/version file.

9.5.3 CentOS 5 95301122.20

Save the file and restart the psa serivce.

2. If the above fix doesn’t work, do the following

Check the current value of  Plesk in the psa.misc table.

mysql> select * from psa.misc where param='version';

If the value is not 0953 (example from my server), run the mysql update query to set the proper value. You should use the value that is returned by the ‘rpm -qi psa’  command on your server.

mysql> update psa.misc set val="0953" where param="version";

Exit and restart mysql. That is it.

This entry was posted on Sunday, May 15th, 2011 and is filed under Plesk Management. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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