{"id":1214,"date":"2010-12-27T12:06:54","date_gmt":"2010-12-27T16:06:54","guid":{"rendered":"http:\/\/linuxhostingsupport.net\/blog\/?p=1214"},"modified":"2013-03-20T08:43:57","modified_gmt":"2013-03-20T12:43:57","slug":"plesk-cannot-remove-maildomainclient-mailmng-failed-some-errors-occured","status":"publish","type":"post","link":"https:\/\/linuxhostingsupport.net\/blog\/plesk-cannot-remove-maildomainclient-mailmng-failed-some-errors-occured","title":{"rendered":"Plesk: cannot remove email\/domain\/client: mailmng failed: Some errors occured"},"content":{"rendered":"

If the mail handlers in Plesk are corrupt, you will be unable to remove the email account OR a domain from the Plesk control panel and will result in the following error<\/p>\n

—————————————–<\/p>\n

mailmng failed: Some errors occured. See log for details
\n0: class.MailManager.php:242
\nMailManager::execWithException(string ‘smart_exec’, string ‘mailmng’, array, array, string ‘lst’)
\n1: class.MailManager.php:274
\nMailManager->callMailManager(string ‘remove-mailname’, array)
\n2: class.MailManager.php:354
\nMailManager->removeMailname(string ‘domain.tld’, string ’emailid’)<\/span><\/p><\/blockquote>\n

—————————————–<\/p>\n

The one of the following 3 methods can be used to resolve the issue:<\/strong><\/p>\n

1)<\/strong> To remove and re-create the mail handlers using the ‘mchk’ script and then deleting the email account from Plesk. For detailed steps, click here<\/a><\/strong><\/p>\n

2) <\/strong>To remove the email account via SSH.<\/p>\n

\n
# \/usr\/local\/psa\/bin\/mail --remove email@domain.tld<\/span><\/pre>\n<\/blockquote>\n
3)<\/strong> If the above 2 methods doesn’t work, remove the email account from the Plesk database manually (backup the ‘psa’ database first).\u00a0 <\/strong><\/p>\n
Let’s use the email ID as “xyz@abc.com” as an example here<\/strong> (of-course, it should be replaced with the actual values in your queries).<\/p>\n
Connect to the psa database from SSH:<\/p>\n
\n
# mysql -uadmin -p`cat \/etc\/psa\/.psa.shadow` psa<\/span><\/pre>\n<\/blockquote>\n
Retrieve the domain ID of abc.com<\/p>\n
\n
mysql> select id from domains where name=\"abc.com\";<\/span><\/pre>\n<\/blockquote>\n
Now, first we will delete the password of the email account from the ‘accounts’ table by executing the below query:<\/p>\n
\n
mysql> delete from accounts where id in <\/span>(select mail.id from \\<\/span><\/pre>\n
mail INNER JOIN domains ON mail.dom_id=domains.id where <\/span>\\<\/span><\/pre>\n
domains.name=\"abc.com\" AND mail.mail_name=\"xyz\");<\/span><\/pre>\n<\/blockquote>\n
Now, delete the email name ‘xyz’ from the ‘mail’ table (replace ‘ID’ with the id retrieved from the first query)<\/p>\n
\n
mysql> delete from mail where dom_id='ID' AND mail_name='xyz';<\/span><\/pre>\n<\/blockquote>\n
Once done, restart the Mysql service and you will be able to remove the email account from the Plesk control panel.<\/p>\n","protected":false},"excerpt":{"rendered":"
If the mail handlers in Plesk are corrupt, you will be unable to remove the email account OR a domain from the Plesk control panel and will result in the following error
\n—————————————–
\nmailmng failed: Some errors occured. See log for details
\n0: class.MailManager.php:242
\nMailManager::execWithException(string ‘smart_exec’, string ‘mailmng’, array, array, string ‘lst’)
\n1: class.MailManager.php:274
\nMailManager->callMailManager(string ‘remove-mailname’, array)
\n2: class.MailManager.php:354
\nMailManager->removeMailname(string ‘domain.tld’, string ’emailid’)
\n—————————————–
\nThe one of the following 3 methods can be used to resolve the issue:
\n1) To remove and re-create the mail handlers using the ‘mchk’ script and then deleting the email account from Plesk. For […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[1155,1157,1156,1153],"_links":{"self":[{"href":"https:\/\/linuxhostingsupport.net\/blog\/wp-json\/wp\/v2\/posts\/1214"}],"collection":[{"href":"https:\/\/linuxhostingsupport.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/linuxhostingsupport.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/linuxhostingsupport.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/linuxhostingsupport.net\/blog\/wp-json\/wp\/v2\/comments?post=1214"}],"version-history":[{"count":40,"href":"https:\/\/linuxhostingsupport.net\/blog\/wp-json\/wp\/v2\/posts\/1214\/revisions"}],"predecessor-version":[{"id":2268,"href":"https:\/\/linuxhostingsupport.net\/blog\/wp-json\/wp\/v2\/posts\/1214\/revisions\/2268"}],"wp:attachment":[{"href":"https:\/\/linuxhostingsupport.net\/blog\/wp-json\/wp\/v2\/media?parent=1214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/linuxhostingsupport.net\/blog\/wp-json\/wp\/v2\/categories?post=1214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/linuxhostingsupport.net\/blog\/wp-json\/wp\/v2\/tags?post=1214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}