Plesk Upgrade Error: Unable to install the plesk-core-10.x.x package

You may come across an error “Unable to install┬á package” while upgrading Plesk to 10.x on a CentOS server. The complete error message is as follows:

Error: Unable to install ""
package. Not all packages were installed.
Please, contact product technical support.

The error message does not indicate whether there is a conflicting or a missing package. However, Plesk stores detailed installation and upgrade logs in the /tmp/autoinstaller3.log file.

Open the file and scroll down to where it starts displaying error messages and you will notice something as follows:

The requested package "plesk-core" could not be installed.
Searching problems for the "plesk-core" package.
No suitable solutions were found for the "bind-utils" dependency.
The "bind-utils-30:9.3.6.x86_64" package resolves "bind-utils".

The “bind-utils dependency” error while upgrading Plesk indicates that the bind-utils and bind-libs versions installed by CentOS 5.x is greater than what is supported by Plesk.

To resolve the issue, you need to search and remove the bind-utils and bind-libs packages.

# rpm -qa | grep bind-*
# rpm -e --nodeps bind-utils bind-libs

Now run the Plesk autoinstaller again

# /usr/local/psa/admin/bin/autoinstaller

The Plesk autoinstaller will install the bind packages that is supported by Plesk and the upgrade will go through successfully.

This entry was posted on Friday, June 1st, 2012 and is filed under Plesk Management. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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